Refund policy

Return And Refunds
The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product. In case I return the products, will the COD/Shipping/Gifting charges be credited back
No. These are charges applicable each time an order is placed and are non-refundable.

My product has been picked up but I have not got my refund yet.

If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn’t reflecting as TSS money, please email us at connect@beeweird.in and we will sort it out for you.

What are the terms of the exchange policy?

You can apply for an exchange for your order within 10 days after an order has been delivered. We have a reverse pick up facility for most pin codes.
Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.
If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number (022 48900148) or email us on connect@thesouledstore.com.
Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.
To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. The Souled Store may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

How do I create a exchange request?

To exchange your order, you will need to log in to your account and follow the steps:
Go to ‘Orders’
Click on the exchange button next to the product you want to send us back. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
Select the mode of return as Reverse Pickup and drop or Self Ship.
In case your pin-code is unserviceable for a reverse pick up, you will be prompted to change the address and pin-code or to select Self Ship option.
Click on the acknowledgment box and submit your exchange request.
Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.
In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. We will credit 100 TSS Money in your account in lieu of the shipping costs and once the original order is received, the replacement will be shipped out for you.

I have created a exchange request. When will the product be picked up?

Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

When will I get my exchanged product delivered?

Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

How do I create a return request?

To return your order, you will need to log in to your account and follow the steps:
Go to ‘Orders’
Click on the return button next to the product you want to return.
Select the reason for return from the dropdown.
Select the mode of return as reverse pick up or self shipping.
In case your pin-code is serviceable for a reverse pick up, kindly confirm the address and contact number.
Click on the acknowledgment box and submit your return request.
In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. We will credit 100 TSS Money in your account in lieu of the shipping costs.

I have created a return request. When will the product be picked up?

Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. After the product is picked up, the complete amount will be refunded to your BEEWEIRD as Money within 48 hours. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

Is there a convenience fee to get a refund?

Yes, there is a charge of just Rs. 20/- per product to transfer your refund to your original mode of payment or Bank Account/UPI.